Last updated: 9 November 2026
Changed your mind? As a consumer you have a 14-day cooling-off period. Here is how returns work.
In short
- You have 14 days after delivery to cancel, without giving a reason.
- Tell us by email or with the form at the bottom of this page.
- You pay the cost of sending the product back.
- You get your money back within 14 days, including the original delivery cost.
1. Your right of withdrawal
As a consumer you can cancel your purchase within 14 days without giving a reason. The period starts the day after you, or someone you nominate, receive the product. If your order contains several products delivered separately, the period starts after you receive the last one.
2. How to return
- Let us know within 14 days of delivery that you are cancelling. Email sales@e-bikesports.nl with your order number, or use the model form below.
- Send the product back within 14 days of telling us. We will send you the return address.
- Pack the product well, preferably in the original packaging, with all accessories, chargers, keys and manuals.
3. Return costs
You pay the direct cost of sending the product back. E-bikes, scooters and electric motorbikes are large and heavy, so we can arrange collection at cost. Feel free to ask us for a quote first.
4. Condition of the product
During the cooling-off period you may unpack and inspect the product as you would in a shop. You can check that everything is complete and works. For an e-bike or scooter, for example, you can switch on the display and lights and take a short test ride on private ground.
If you go further than needed, for example by riding on public roads or causing scratches, dirt or wear, you are liable for the loss in value. We may deduct this from the refund.
5. Refund
- We refund the purchase price, including the original standard delivery cost, within 14 days of you telling us you are cancelling.
- We may wait to refund you until we have received the product, or until you show that you have sent it back.
- We refund by bank transfer. For a Bitcoin payment we can also refund in bitcoin. See the terms and conditions.
6. Exceptions
The right of withdrawal does not apply to:
- products made or adapted to your specifications, such as a special configuration we order for you;
- orders from business customers.
7. Damaged, faulty or wrong item
Did your product arrive damaged or faulty, or did we send the wrong item? That is not a normal return. Contact us and we will put it right at our cost. See also our Warranty page.
8. Model withdrawal form
Only complete and return this form if you wish to withdraw from the contract.
To: E Bike Sports, 5367 AM Macharen, Netherlands, sales@e-bikesports.nl, +31 970 1028 5102
I/We* hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods:
Ordered on* / received on*:
Order number:
Name of consumer(s):
Address of consumer(s):
IBAN for the refund:
Signature of consumer(s) (only if this form is sent on paper):
Date:
* Delete as appropriate.