Terms & Conditions

1. About us

Company

E Bike Sports

Address

5367 AM Macharen, Netherlands

Phone

+31 970 1028 5102

Email

sales@e-bikesports.nl

VAT number

NL 003592092B84

2. Scope

These terms apply to every offer from E Bike Sports and to every distance contract between you and E Bike Sports. Before you order, you can read, save and print them on this page. Any deviation only applies if we have agreed it with you in writing.

3. Our offer

• We describe our products as accurately as we can. Specifications such as range, top speed and power come from the manufacturer and can differ in practice, for example because of weight, terrain, temperature and riding style.
• Photos show the product as accurately as possible. Small differences in colour or finish can occur.
• Obvious mistakes or errors in the offer, such as a clearly wrong price, do not bind us.
• Demo models and used products are labelled as such.

4. The contract

The contract is formed when you place your order and we confirm it by email. If we cannot fulfil an order, for example because a product is no longer available, we will tell you as soon as possible and refund any payment within 14 days.

5. Prices

All prices are in euros and include VAT. Shipping costs are shown separately in the cart and at checkout, before you place your order. You can find the current rates on our Shipping & delivery page.

6. Payment

• Bank transfer: transfer the amount using your order number as the reference. We ship your order once the payment has reached our account. If we have not received payment after 14 days, we may cancel the order.
• Bitcoin: you pay through Blockonomics and automatically get a 10% discount on your order. The amount in bitcoin is set at checkout based on the current exchange rate. We process the order once the transaction is confirmed on the blockchain.
• When we refund you after a return or cancellation, we refund the euro amount you paid by bank transfer. For a Bitcoin payment, we can also refund in bitcoin at the exchange rate on the day of the refund.

7. Delivery

• We deliver to the Netherlands, Belgium, Luxembourg and Germany, to the address you give with your order.
• We deliver as quickly as possible and within 30 days at the latest, unless we agree a different period with you. If we cannot make it, we will let you know and you can cancel the order free of charge.
• The risk of damage or loss passes to you when the product is delivered to you.
• You will find more information on our Shipping & delivery page.

8. Right of withdrawal

As a consumer you can cancel the contract within 14 days of receiving your order without giving a reason. How it works, what it costs and which exceptions apply is explained on our Returns & refunds page.

9. Conformity and warranty

Our products comply with the contract, the specifications in the offer and the reasonable requirements of soundness and usability. Many products also come with a manufacturer’s warranty, which never limits your legal rights. See our Warranty page.

10. Use and safety

• Use products according to the manual and the manufacturer’s instructions, and have them serviced on time.
• Not every electric vehicle is allowed on public roads. Electric off-road motorbikes and some fast e-bikes, fatbikes and scooters are meant for private land only, or need a registration plate, insurance and a driving licence. Check the rules that apply to your product, in your country, before you ride. You are responsible for following the traffic rules.
• Modifying a product, for example to increase its speed, is at your own risk and can void the warranty.

11. Liability

Our liability is limited to the amount of the order concerned, except in cases of intent or gross negligence. We are not liable for damage caused by incorrect use, poor maintenance or modifications you made. This limitation does not affect your mandatory statutory rights as a consumer.

12. Complaints

If you are not happy with something, please let us know as soon as possible at sales@e-bikesports.nl, through the contact form or by phone. Describe the complaint clearly and include photos if you can. We will confirm your complaint and give you a full response within 14 days. If we cannot resolve it together, you can take the dispute to the competent court.

13. Privacy

We handle your personal data with care, as described in our privacy policy.

14. Business customers

If you order as a business, these terms also apply. The statutory right of withdrawal and other provisions that specifically protect consumers do not apply in that case.

15. Applicable law

These terms and every contract are governed by Dutch law. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of the law of your country of residence.