Last updated: 9 November 2026
E Bike Sports takes care of your personal data. This privacy policy explains what data we collect when you visit e-bikesports.nl or place an order, why we collect it and what rights you have under the General Data Protection Regulation (GDPR).
In short
- We only process the data we need to deliver your order and help you.
- We never sell your data to third parties.
- You can always view, correct or delete your data.
- Questions? Email sales@e-bikesports.nl.
1. Who we are
E Bike Sports is the controller responsible for processing personal data as described in this privacy policy.
- Company
- E Bike Sports
- Address
- 5367 AM Macharen, Netherlands
- Phone
- +31 970 1028 5102
- VAT number
- NL 003592092B84
2. What data we collect
- Order data: name, address, email address, phone number, company name and VAT number (if provided), the products you order and payment status.
- Account data: if you create an account, your login details and order history.
- Contact data: whatever you send us through the contact form, email or phone.
- Payment data: for bank transfers, your name, account number and payment reference; for Bitcoin payments, the payment address and transaction ID. Bitcoin transactions are publicly visible on the blockchain.
- Technical data: IP address, browser and device type, and pages visited. On your first visit we use your IP address to work out which country you are in, so we can show the site in the right language. We do not store your IP address for this.
3. How we use your data
| Purpose | Legal basis |
|---|---|
| Processing, paying for, shipping and handling returns of your order | Performance of the contract |
| Keeping invoices and accounting records | Legal obligation (tax record-keeping) |
| Answering your questions and providing customer service | Performance of the contract or legitimate interest |
| Managing your account | Performance of the contract |
| Securing the website, preventing fraud and showing the right language | Legitimate interest |
| Newsletters or offers by email | Only with your consent, which you can withdraw at any time |
We do not make decisions about you based solely on automated processing.
4. How long we keep data
- Orders and invoices: 7 years, because Dutch tax law requires it.
- Account: for as long as your account exists. You can ask us to delete it at any time.
- Customer service messages: up to 2 years after our last contact.
- Technical log files: a few months at most, for security.
7. Security
We protect your data with a secure (SSL) connection, a firewall, restricted access to the admin area and regular backups. If you notice anything suspicious, please let us know straight away.
8. Your rights
You have the right to:
- access your data;
- have incorrect data corrected;
- have your data deleted, unless we are legally required to keep it;
- restrict or object to the processing;
- receive your data in a common file format (data portability);
- withdraw any consent you have given.
Send your request to sales@e-bikesports.nl. We will reply within one month. To prevent misuse, we may ask you to confirm your identity.
If you are not happy with how we handle your data, you can file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, or the data protection authority in your own country.
9. Changes
We may update this privacy policy, for example when our services or the law change. The latest version is always on this page, and the date at the top shows when it was last updated.