Last updated: 9 November 2026
You should be able to rely on your e-bike, scooter or parts. Here you can read what rights you have if something goes wrong and how to make a warranty claim.
In short
- You always have the legal guarantee: the product must do what you can reasonably expect.
- Many brands also give their own manufacturer warranty. We handle the claim for you.
- Normal wear, accidents, misuse and modifications are not covered.
- If there is a problem, contact us first.
1. Legal guarantee
By law, a product you buy must be in conformity with the contract: it must have the properties you can expect based on the contract, including in normal use. How long this lasts depends on the product and its reasonably expected lifespan. For an e-bike that is longer than for an inner tube.
If a defect appears within one year of delivery, it is presumed to have been present at delivery, unless we prove otherwise. If your claim under the legal guarantee is valid, you first choose repair or replacement. If that is not possible or takes too long, you are entitled to a price reduction or to cancel the purchase.
2. Manufacturer warranty
Many brands give their own manufacturer warranty, for example on the frame, motor or battery. The terms and length differ by brand and model. A manufacturer warranty always comes on top of your legal rights and never limits them. You do not need to deal with the manufacturer yourself: we handle the claim for you.
3. What is not covered
- Normal wear of parts such as tyres, inner tubes, brake pads and discs, chains, cassettes, chainrings, grips and saddles.
- Natural battery ageing: lithium batteries gradually lose capacity through use and age. That is not a defect. If the capacity drops much faster than normal, we are happy to look into it.
- Damage caused by an accident, fall, incorrect use or overloading.
- Damage caused by incorrect charging, a non-original charger, submersion in water or cleaning with a pressure washer.
- Modifications or speed tuning, and repairs that were not carried out professionally.
- Lack of maintenance.
- Parts you fitted yourself, if the problem is caused by the fitting.
4. How to make a claim
- Email sales@e-bikesports.nl with your order number, a description of the problem and photos or a video.
- We assess your report and tell you the next step. Sometimes we ask you to send the product or part to us, or we arrange collection.
- If your claim under the legal guarantee is valid, we pay the cost of repair or replacement, including shipping.
Keep your order confirmation or invoice, as you will need it as proof of purchase.
5. Tips for a long life
- Charge the battery with the original charger at room temperature.
- When storing for a longer period, keep the battery half charged in a dry, cool place.
- Have your e-bike or scooter serviced regularly and check the tyre pressure.
- Clean your vehicle with a damp cloth or soft brush, not a pressure washer.